Commendations And Complaints

Charles County Sheriff's Office

We are committed to providing professional and high-quality law enforcement services to our citizens. We welcome and encourage your feedback.


To commend an officer or employee for exceptional service, you may e-mail or write to Sheriff Berry at:

Charles County Sheriff’s Office
Sheriff Troy D. Berry
PO Box 189
La Plata MD, 20646-0189


Formal complaints can be filed at any District Station in person, by mail or by telephone. All complaints will be handled confidentially and are assigned to an investigator in the O.P.R., or the commander of the accused officer or employee. Download the complaint form ( English | Spanish) and mail your completed form to:

Charles County Sheriff’s Office
Office of Professional Responsibility
PO Box 189
La Plata, MD 20646-0189
(301) 609-6500

Completed complaint forms may also be submitted in person at any District Station anytime, or to the Office of Professional Responsibility at CCSO Headquarters during normal business hours. The Office of Professional Responsibility oversees all internal investigations to ensure thoroughness and fairness.

Frequently Asked Questions about the Complaint Process

Q. Is the Office of Professional Responsibility part of the Sheriff’s Office?
A. Yes, but it operates independently of all other divisions and sections of the Agency and reports directly to the Chief of Staff.

Q. Are all complaints accepted?
A. All complaints are subject to investigation except those regarding differences of opinion on the issuance of criminal charges, traffic citations or parking citations.

Q. Will my complaint impact any charges placed against me by the police?
A. No. Criminal and traffic charges must be resolved by the courts.

Q. May I speak with a Command Officer regarding a situation or problem without filing a formal complaint?
A. Yes. You can request to meet or speak with an employee’s commander and be heard regarding your concerns. Your opinion is important to us in ensuring a high degree of professionalism and integrity.

Q. How much time do I have to file a complaint?
A. Complaints should be filed as soon as practical. Delays in filing a complaint could seriously hamper an investigation since, as time passes, evidence may be lost, personal memory of the incident may diminish and witnesses may be difficult to locate.

Q. How do complaints of brutality differ?
A. Under Maryland Law, brutality complaints must be signed and sworn to, under penalty of perjury, and filed within 366 days of the incident.

Q. How long do investigations take?
A. Investigations of police officers are governed by State law and certain procedures must be followed. All investigations are completed as soon as possible.

Q. How will I be informed of the outcome of an investigation?
A. Findings are mailed to the complainant at the conclusion of the investigation. In some instances, commanders may contact a complainant personally in lieu of sending a letter.

Q. What happens if I make a false complaint?
A. Complainants may be held responsible both criminally and civilly for knowingly making false statements or complaint.